Receptionist / Customer Service Representative
Lubbock
Receptionist / Customer Service Representative
Full Time • Lubbock
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We’re looking for someone sharp, organized, positive, and ready to grow with our company. No experience is required.
Schedule is Monday-Friday 10 am-7 pm.
Schedule is Monday-Friday 10 am-7 pm.
Experience in the service industry is a big plus, and we are willing to pay more for the right person with that background. This is especially true if you have worked in home services, plumbing, HVAC, electrical, or have experience with ServiceTitan.
This role is more than just answering phones. You will be the first voice many customers hear when they call Leaky’s. We are a fast-growing plumbing and HVAC company, and this position is a great starting point for someone who wants a long-term career.
The last person in this position was promoted into a leadership role, and we are looking for the next person who wants to grow with us.
What You’ll Do
- Answer and route phone calls
- Greet customers and visitors in a friendly and professional way
- Help customers with basic questions and follow-up
- Make happy calls after jobs are completed
- Follow up with customers on estimates, scheduling, and service needs
- Help keep paperwork, schedules, and digital files organized
- Support the office team with daily tasks
- Jump in where needed to help the team
You’ll Be a Great Fit If You
- Are positive and sound good on the phone
- Are organized and good at follow-up
- Like helping people
- Can stay calm and friendly when things get busy
- Have a good attitude and are easy to work with
- Like to move fast and get things done
- Take pride in doing good work
- Want a job where you can grow over time
Experience That Is a Big Plus
- Customer service experience
- Receptionist or office experience
- Home service industry experience
- Plumbing, HVAC, electrical, or similar trade office experience
- ServiceTitan experience
What’s in It for You
- Competitive pay
- Higher pay available for service industry or ServiceTitan experience
- Benefits package
- Room to grow into Dispatcher, CSR, Administrative Lead, or Office Manager roles
- A chance to be part of a growing Texas plumbing and HVAC company
If you are reliable, positive, and ready to grow, we would love to meet you.
Compensation: $14.00 - $18.00 per hour
Leaky’s Plumbing & HVAC, formerly Rowe Heating & Air Conditioning, is under new ownership and is committed to delivering high-quality plumbing, heating, and air conditioning services to its commercial and residential customers. As a growing company, we are looking for team players who embrace new opportunities and thrive in a fast-paced, constantly evolving environment. If you meet the requirements for this position and want to be part of a supportive team, Leaky’s is the place for you!
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Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
Opportunity for Career Advancement.
Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.