Office Assistant Customer Service and Dispatch
Full Time • Lubbock
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Leaky’s Plumbing & HVAC is a fast-growing service company based in West Texas, built on doing things the right way and taking care of both our customers and our team. We’re growing quickly and creating real opportunities for people who want to learn, step up, and build a long-term career.
Office Assistant – Customer Service & Dispatch
We’re looking for someone sharp, organized, positive, and ready to grow. This isn’t just a front-desk job — it’s the starting point for a career with one of the fastest-growing service companies in Texas.
You’ll be the first voice people hear when they call Leaky’s, helping customers, supporting our team, and keeping the office running smooth. You’ll also play a key role behind the scenes helping dispatch, managing jobs, and keeping everything moving.
The last person in this role moved into a leadership position — we’re ready to find the next one.
What You’ll Do
- Answer and route calls through a multi-line phone system
- Greet customers and visitors with professionalism and warmth
- Support dispatch by scheduling jobs, updating calls, and helping keep techs on track
- Assist with estimates, job follow-up, and making sure nothing falls through the cracks
- Help manage accounts receivable, invoicing, and customer follow-ups
- Respond to online leads, texts, and emails quickly and professionally
- Learn and assist with home warranty work
- Upload photos, track job details, and keep everything organized in ServiceTitan
- Keep paperwork, schedules, and digital files clean and organized
- Jump in wherever needed — every day moves fast and is a little different
You’ll Be a Great Fit If You
- Are organized and like having everything in its place
- Have strong follow-through — you don’t drop things or forget details
- Stay positive and easy to work with, even when it’s busy
- Can move fast and keep up when things get hectic (especially in summer)
- Are comfortable learning systems and handling multiple tasks at once
- Take pride in doing things the right way, not the easy way
- Are coachable and open to learning how we do things
- Want to grow into a bigger role over time
What This Role Really Is
This is a mix of customer service, junior dispatch, and office support.
This is a mix of customer service, junior dispatch, and office support.
You’ll work alongside our dispatcher, learn how we schedule and manage jobs, and help take care of customers. As you get comfortable, you’ll take on more responsibility.
We’ll train you on everything — including home warranty work — but we expect consistency and attention to detail.
What’s in It for You
- Competitive pay
- Benefits package
- Clear path to Dispatcher, Administrative Lead, Office Manager, or Customer Service leadership
- Hands-on training in a fast-growing company
- Real opportunity to move up — we promote from within
Compensation: $15.00 - $17.00 per hour
Leaky’s Plumbing & HVAC, formerly Rowe Heating & Air Conditioning, is under new ownership and is committed to delivering high-quality plumbing, heating, and air conditioning services to its commercial and residential customers. As a growing company, we are looking for team players who embrace new opportunities and thrive in a fast-paced, constantly evolving environment. If you meet the requirements for this position and want to be part of a supportive team, Leaky’s is the place for you!
Apply here.
Jobs Are Available Now!
When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA.
More Than Just a Career.
HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference.
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Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential.
Excellent Pay.
HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market.
The Future Is Bright:
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long-term jobs.
New Technologies.
HVACR offers opportunities to work in high-tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals.
Variety of Career Paths.
HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business.